RTS Privacy Policy

 

Privacy Policy – RTS

Effective Date: 28-march-2026

Rovelinks Travels Ltd ("RTS", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number

Location Data

  • Real-time location for ride booking and navigation
  • Pickup and drop-off addresses

Payment Information

  • Payment details processed securely via Stripe
  • We do NOT store your card details on our servers

Device & Technical Data

  • Device type
  • IP address
  • App usage data
  • Operating system

Communication Data

  • In-app chat and call data (for support & safety)
  • Notifications and messages

2. How We Use Your Information

We use your data to:

  • Provide ride booking services
  • Match you with drivers
  • Process payments
  • Send notifications and updates
  • Improve app performance
  • Prevent fraud and ensure safety

3. Third-Party Services

We use trusted third-party services:

  • Firebase (Google) → Authentication, database, notifications
  • Stripe → Secure payment processing
  • Google Maps → Navigation and location services
  • Agora → Voice communication
  • SMS / Email services → OTP and notifications

These services may collect data as per their own privacy policies.

4. Data Sharing

We may share limited data with:

  • Drivers (for ride completion)
  • Payment processors
  • Legal authorities (if required)

We do NOT sell your personal data.

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure.

6. Your Rights

You can:

  • Access your data
  • Update your profile
  • Delete your account
  • Opt out of marketing

7. Data Retention

We retain your data only as long as necessary for:

  • Service delivery
  • Legal obligations
  • Dispute resolution

8. Children’s Privacy

Our app is not intended for users under 18.

9. Changes to Policy

We may update this policy. Changes will be reflected in the app.

10. Contact Us

Email: rovelinks@gmail.com

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